Refund and Exchange Policy

If you are not happy with your purchase you may cancel it for a refund within 10 days.  The delivery charge will be non-refundable however, and the product will need to be returned.  Product must be in original packaging and unused.

If you already have a Distributor (or have requested a Distributor) and they are local, they may be able collect your product for return to the company.

A staff member will be required to contact you to arrange a refund if the store is unable to replace or exchange the goods returned. We can process a refund by reimbursing your credit card. Whichever payment method was used to pay for your order. 

Bessemer will replace any undamaged item within 30 days of purchase as long as the product is returned in its original condition including unopened and unmarked packaging, and is accompanied by proof of purchase in the form of a tax invoice/receipt and/or packing slip.  Delivery and handling charges on returns are not refundable for incorrect choice, and products are to be returned to Bessemer at the customer's own cost and risk.  In order to process your return of goods, please be sure to include a note explaining the reason for the return as well as your daytime contact telephone number so that our Customer Service Team are able to contact you.  Goods should be sent to your local Bessemer Office. (refer to local address in Contact Us section)

Bessemer will then ship a replacement piece to you at our expense.

Bessemer will replace any goods that arrive at their destination faulty or damaged.  Notification of faulty or damaged products must be received by our Customer Service Department on 1300 655994 within 48 hours of your parcel being signed for.  Under these circumstances, Bessemer will provide instructions on how to return goods in an appropriate manner*. 

Product that is believed to be of faulty manufacture, and is within the Warranty period, will be subject to an inspection at your local Bessemer Office.  If the item is found to be of faulty manufacture it will be replaced for an equivalent piece in the current range.  If the item is found not to be defective, it will be returned to you at your expense.

Please contact your Bessemer Distributor or the company during Business Hours on 1300 655994 for advice on returning your product*.

* If a Distributor is not available in your area, we can provide a toll free return docket at your local Australia Post office.